BT’s HR business partners shake things up
The innovative telecommunications company reaps the benefits of HR upskilling.
The primary purpose of HR is to make leaders and managers better, so companies pay a heavy price when HR’s development is neglected.
Analysis and initiatives come to little when HR people can’t sway leaders. The good news is that influencing is a skill that can be taught.
HR folk have to know what people need to perform at their best, because leaders and managers often don’t. Showing leaders what makes people tick at work unlocks creativity and engagement.
HR professionals hit the bull’s eye when they help improve the customer experience. Who you hire, how you engage, and where you focus learning and development should all make internal and external customer service better and easier.