BT’s HR business partners shake things up
The innovative telecommunications company reaps the benefits of HR upskilling.
Tackling culture can feel like trying to put your arms around a cloud. A good place to start is to capture what yours is like on a great day, and then create the conditions that allow more of those days to happen.
They should be credible, memorable and inspiring. Most of all, they should have consequences.
Everything you do with your people should reinforce the culture you want to create.
Get leaders to exemplify a handful of behaviours that matter.
Make them want to create the culture you need.
Show leaders and managers how to help people adjust to a new set of norms.
Measure progress deftly and regularly.